Lejan uses state-of-the-art technology to manufacture its products, striving for quality and customer satisfaction. For the sake of respect and to maintain the credibility gained with its consumers, the company has created a exchange and return policy in accordance with the Consumer Protection Code, and is concerned that you (client) get an effective, agile and primarily satisfactory negotiation.
If you choose to contact us by e-mail or telephone, we will send you the form to complete and send with the product(s). Products returned without this form and/or communication to the Customer Service Center will be resubmitted without prior consultation.
When carrying out the return/exchange process, the customer must, on the back of the invoice to be returned/exchanged, inform the reason of the return/exchange, the name of the returnee, CPF and the date of return.
If you choose to use your right of withdrawal, you must do so within seven calendar days of reception. The product may not have signs of use.
If, upon receiving the product, you decide to use your right of withdrawal, you must do so within seven calendar days, counting from the date of receipt.
The product should preferably be sent in the original packaging, accompanied by invoice, labels, tags (label with product reference code) properly attached to the product and all its accessories.